On a Windows computer, to setup RemoteApps for Epitaph follow the steps below:

(1) Create RemoteApps Icon on Desktop

Click here to create the EDGE IT RemoteApps icon on your desktop.

If you are unable to do the above then create a shortcut called Epitaph RemoteApps to:

(2) Test RemoteApps

– Logon via the RemoteApps icon on the desktop
– Try a test print from Epitaph
– Click “My Docs (Online)”

If the folder takes longer than 30 seconds to open, or fails to open, or you are prompted to enter your username and password again, then click here to proceed to stage (3) and update the RDP version.

If, when trying to print a test page you do not see your desired printer listed, then click here to proceed to stage (4) and install the Net2Printer software.

    Get in touch

    Have a question? Use the enquiry form below to get in contact with Edge IT & one of our team will aim to assist you: