The current status of the software as a service is:
| Service Component | Status | Comment | |
| Data Centre | Normal | ||
| Internet Connections | Normal | ||
| EDGE Apps | Normal | Quick login – click here, select HTML5 and click Login | |
| Outbound Email Service via SMTP2Go and SendGrid | Normal | ||
| Web portals and mobile apps | Normal | ||
| AdvantEDGE software | Normal | ||
| Epitaph & Markets software | Normal | ||
| Type of Maintenance | Period | Comment | |
| Daily | 01:00 to 06:00 | Daily | AdvantEDGE and Epitaph updates released. Users logged on will not receive updates. |
| Daily | 00:40 to 00:55 | Daily | EDGE Apps unavailable whilst Microsoft Remote Desktop Service servers rebooted. |
| Weekly | 01:00 to 05:00 | Thursday | Servers are updated and rebooted on a 4 week rotation, so different servers rebooted each week. |
| The outages in the last 30 days are as follows: | |||
| Type of Outage | Period | Comment | |
| Unscheduled | 12:20 – 11:30 | 27/10/26 to 28/10/26 | EDGE Apps sessions disconnected every hour at 20 minutes past the hour for 5 minutes due to firewall issue, and login reconnected to existing sessions. |
| Unscheduled | 10:45 – 11:30 | Tuesday 27/10/26 | EDGE Apps unavailable due to firewall issue but all portals operational. |
| Scheduled | 19:40 – 20:20 21:00 – 21:20 | Monday 26/10/26 | Data centre unavailable – replaced internet firewall to prepare for data centre relocation. |
| Scheduled | 17:50 – 18:20 | Monday 26/10/26 | Data centre unavailable – upgraded internet connection to prepare for data centre relocation. |
| Unscheduled | 07:00 – 09:40 | Monday 26/10/26 | Certification issue on EDGE Apps – still accessible by selecting Advanced and then Continue to apps.edgehostedservices.com |
| Scheduled | 06:15 – 06:50 | Thursday 20/08/26 | Data centre unavailable due to essentials Microsoft Windows update. |
| Scheduled | 00:00 – 00:30 | Thursday 16/07/26 | EDGE RemoteApps portal replaced by EDGE Apps portal. |
| Scheduled | 00:15 – 00:45 | Saturday 06/06/26 | Routine maintenance on host servers. |
| Scheduled | 17:30 – 18:00
19:30 – 20:00 |
Monday 26/10/26 | Scheduled network maintenance at our data centre, EDGE Apps will not be accessible during these two 30 minute periods. |
| Unscheduled | 07:30 – 15:55 | Wednesday 08/04/26 | Occassional disconnections from apps caused by lower than normal quality of service for internet connection to data centre. |
| Scheduled | 04:45 – 05:30 | Wednesday 08/04/26 | EDGE RemoteApps gateway shutdown for 1st or two maintenance sessions to resolve UPS problem. |
| Unscheduled | 08:44 – 09:10 | Tuesday 07/04/26 | EDGE RemoteApps unavailable due to UPS problem that affected gateway server. |
| Unscheduled | 07:20 – 23:00 | 01/04/26 to 11/04/26 | EDGE RemoteApps operational with one instead of normal 2 terminal servers as one server had problem launching EDGE applications. |
| Unscheduled | 23:20 – 23:35 | Wednesday 25/02/26 | EDGE Apps and EDGE IT RemoteApps down whilst essential file server maintenance performed. |
| Unscheduled | 00:30 – 07:40 | Saturday 24/01/26 | Primary host server issue caused by configuration change on 23/01/26. |
| Scheduled | 06:00 – 07:10 | Friday 23/01/26 | Data centre maintenance. |
| Scheduled | 22:00 – 22:15 | Tuesday 13/01/26 | Service restarted. |
| Unscheduled | 14:15 – 15:35 | Friday 28/11/25 | SQL database issue regarding access to Epitaph and Markets. |
| Unscheduled | 00:00 – 09:42 | Thursday 27/11/25 | HeritEDGE mapping – clicking grave did not display details until CTRL and F5 pressed together to refresh the browser cache. Issue due to map updates by Pear Technology. |
| Scheduled | 00:15 – 01:15 | Saturday 22/11/25 | Service unavailable due to data centre maintenance. |
| Unscheduled | 00:00 – 09:42 | 17/11/25 to 18/11/25 | HeritEDGE mapping – map not displayed until CTRL and F5 pressed together to refresh the browser cache. Issue due to map updates by Pear Technology. |
| Unscheduled | 12:30 – 14:30 | Tuesday 18/11/25 | External Cloudflare outage impacting HeritEDGE maps. |
| Unscheduled | 09/11 01:00 to
10/11 09:45 |
09/11/25 to 10/11/25 | RemoteApps – if 7 day MFA renewal due, unable to login with “MFA not configured” message. |
| Scheduled | 13:37 + 14:35 | Saturday 08/11/25 | Web server SFTP upgrade – 35 second service restart. |
| Scheduled | 19:00 – 23:59 | Thursday 06/11/25 | Web server SFTP upgrade – periodic 35 second service restarts. |
| Unscheduled | 14:30 – 15:08 | Thursday 03/07/25 | Outage reported on our data centre due to internet coming into the building, resolved as of 15:08PM. |