The current status of the software as a service is:
| Service Component | Status | Comment | |
| Data Centre | Normal | Currently EDGE data centre in Coventry. | |
| Internet Connections | Normal | ||
| Microsoft Remote Desktop Services | Normal | ||
| Web portals and mobile apps | Normal | ||
| AdvantEDGE software | Normal | ||
| Epitaph software | Normal | ||
| Type of Maintenance | Period | Comment | |
| Daily | 01:00 to 06:00 | Daily | AdvantEDGE and Epitaph updates released. Users logged on will not receive updates. |
| Daily | 00:40 to 00:55 | Daily | EDGE IT RemoteApps unavailable whilst Microsoft Remote Desktop Service servers rebooted. |
| Weekly | 04:45 to 05:30 | Thursday | Servers are updated and rebooted on a 4 week rotation, so different servers rebooted each week. |
| The outages in the last 30 days are as follows: | |||
| Type of Outage | Period | Comment | |
| Unscheduled | 28/11/22 08:43 to 09:36 |
Monday | Reports of slowness and connections on VM154TS. Server rebooted |
| Unscheduled | 21/11/22 09:08 to 09:55 |
Monday | Reports of slowness when typing. Full service reboot to resolve the issue. |
| Unscheduled | 28/10/22 05:00 to 09:25 |
Friday | SQL Servers running slow. Epitaph running slow. Issue with monthly restart of new SQL server high availability group still under investigation |
| Unscheduled | 20/10/22 04:40 to 07:00 |
Thursday | Epitaph down. Clients unable to logon and no web bookings. Issue with monthly restart of new SQL server high availability group still under investigated. |