The current status of the software as a service is:
| Service Component | Status | Comment | |
| Data Centre | Normal | Currently EDGE data centre in Coventry. | |
| Internet Connections | Normal | ||
| Microsoft Remote Desktop Services | Normal | ||
| Web portals and mobile apps | Normal | ||
| AdvantEDGE software | Normal | ||
| Epitaph software | Normal | ||
| Type of Maintenance | Period | Comment | |
| Daily | 01:00 to 06:00 | Daily | AdvantEDGE and Epitaph updates released. Users logged on will not receive updates. |
| Daily | 00:40 to 00:55 | Daily | EDGE IT RemoteApps unavailable whilst Microsoft Remote Desktop Service servers rebooted. |
| Weekly | 04:45 to 05:30 | Thursday | Servers are updated and rebooted on a 4 week rotation, so different servers rebooted each week. |
| The outages in the last 30 days are as follows: | |||
| Type of Outage | Period | Comment | |
| Unscheduled | 23/05 00:20 to 09:37 |
Monday | Issue with Finance update. Update redeployed. |
| Unscheduled | 22/05 11:58 to 12:13 |
Sunday | Epitaph unavailable whilst extraordinary SQL server maintenance completed. |
| Unscheduled | 02/05 23:20 to 23:40 |
Monday (UK bank holiday) |
All servers restarted as a precautionary measure after network issue resolved at 20:00. |
| Unscheduled | 02/05 11:16 to 20:00 |
Monday (UK bank holiday) |
Epitaph service operational but sluggish performance and benign SQL database timeout messages. Network issue identified and resolved in data centre. |
| Unscheduled | 02/05 10:56 to 11:16 |
Monday (UK bank holiday) |
Epitaph service down whilst database server underwent maintenance. |
| Unscheduled | 02/05 02:00 to 10:56 |
Monday (UK bank holiday) |
Epitaph service operational but very slow due to issue with disaster recovery backups. |
| Scheduled | 30/04 13:15 to 15:15 |
Saturday | Data centre shut down for maintenance of server cabinets as per notice on 26/04/22 of disruption between 12:00 and 17:00 |
| Unscheduled | 21/04 11:03 to 11:06 |
Thursday | Temporary loss of internet connection |
| Scheduled | 14/04 23:00 to 23:45 |
Wednesday | Primary host server redeployed. |
| Scheduled | 14/04 04:45 to 06:55 |
Thursday | Monthly, scheduled restart of replica host server from 04:45 to 05:30 hung on shutdown until “forced shutdown” instructed. |
| Scheduled | 12/04 23:00 to 14/04 23:00 |
Wednesday to Thursday | RemoteApps on 2 terminal servers running on repaired primary host server.
65% of service provided by replica host server and 35% by repaired primary server. Good performance for service. Primary host server to be fully redeployed over bank holiday weekend. |
| Scheduled | 11/04 23:00 to 12/04 23:00 |
Tuesday | RemoteApps on 3 terminal servers running on 3 host servers.
Periods of slowness during peak periods. |
| Scheduled | 10/04 20:00 to 11/04 23:00 |
Monday | RemoteApps on 2 terminal servers running on 2 host servers.
Periods of slowness during peak periods. |
| Scheduled | 09/04 01:30 to 12/04 23:00 |
Saturday to Tuesday | Primary host server offline for manufacturer repairs. |
| Unscheduled | 09/04 01:30 to 07:35 |
Saturday | RemoteApps unavailable due to unexpected consequence of preparation for manufacturer repair on primary host server Saturday afternoon.
Portals 100% available. |
| Scheduled | 05/04 12:20 to 09/04 01:30 |
Tuesday to Friday | 65% of service provided by replica host server and 35% by primary server whilst primary server fault being investigated by manufacturer.
Good performance for service. |
| Unscheduled | 05/04 07:30 to 12:20 |
Tuesday | 07:00 fault investigated and service restored at 07:30 on replica server with 1 instead of 2 terminal servers.
Thereafter 3 periods of slow logons and performance for RemoteApps until 12:20 when service was shutdown and restarted with 2 terminal servers on 2 host servers. |
| Fault | 05/04 03:00 to 07:30 |
Tuesday | Primary host server fault. |
| Scheduled | 27/03 20:00 to 20:25 |
Sunday | 1st shut down and power off/on for primary host server since deployed 13 months ago. |
| Scheduled | 19/03 23:15 to 20/03 24:00 |
Sunday | Test Resilience Improvements, 24 hour test – planned failover from primary host server to replica host server. |
| Unscheduled | 17/03 05:00 to 07:12 |
Thursday | Maintenance restart issue |
| Scheduled | 12/03 23:15 to 13/03 24:00 |
Sunday | Resilience 24 hour test – planned failover from primary host server to replica host server. |
| Scheduled | 11/03 23:00 to 24:00 |
Friday | Data centre upgrade to Windows 2022 |
| Unscheduled | 04/03 22:00 to 22:30 |
Friday | Service restarted due to Windows updates |