The current status of the software as a service is:
18:00 18/02/2025 investigating issue with security certificate.
| Service Component | Status | Comment | |
| Data Centre | Normal | ||
| Internet Connections | Normal | ||
| Microsoft Remote Desktop Services | Normal | If you are unable to open an app, after logging onto the RemoteApps website, please restart your computer and try again. | |
| Outbound Email Service via SMTP2Go | Normal | ||
| Web portals and mobile apps | Fault | ||
| AdvantEDGE software | Normal | ||
| Epitaph & Markets software | Normal | ||
| Type of Maintenance | Period | Comment | |
| Daily | 01:00 to 06:00 | Daily | AdvantEDGE and Epitaph updates released. Users logged on will not receive updates. |
| Daily | 00:40 to 00:55 | Daily | EDGE IT RemoteApps unavailable whilst Microsoft Remote Desktop Service servers rebooted. |
| Weekly | 04:45 to 05:30 | Thursday | Servers are updated and rebooted on a 4 week rotation, so different servers rebooted each week. |
| The outages in the last 30 days are as follows: | |||
| Type of Outage | Period | Comment | |
| Unscheduled | 20:45 to 21:45 | Thursday 05/06/25 | Data centre restarted as scheduled out of hours restart failed. |
| Scheduled | 06:30 to 07:00 | Friday 16/05/25 | Routine restart of data centre resolved sluggish performance of applications via RemoteApps reported this week. |
| Unscheduled | 28/04/25 08:30 | 30/04/25 12:30 | Emails sent via SMTP2Go from all products were intermittently soft bounced by Microsoft resulting in some emails not being successfully sent and instead an ‘undeliverable message’ email was sent to the sender. Microsoft fixed the problem. |
| Scheduled | 05:00 to 06:50 | Tuesday 08/04/25 | File server maintenance – next time it will be scheduled 02:00 to 05:00 |
| Unscheduled | 18:00 to 24:10 | Tuesday 18/02/25 | Web portals and mobile apps down due to a certificate configuration problem. |
| Unscheduled | 14:00 to 15:29 | Thursday 19/12/24 | Firewall issue preventing access to RDWeb Remote Resources and HeritEDGE. |
