Status

The current status of the software as a service is:

Service Component Status Comment
Data Centre Normal Currently EDGE data centre in Coventry.
Internet Connections Normal
Microsoft Remote Desktop Services Normal
Web portals and mobile apps Normal
AdvantEDGE software Normal
Epitaph software Normal
Type of Maintenance Period   Comment
Daily 01:00 to 06:00 Daily AdvantEDGE and Epitaph updates released. Users logged on will not receive updates.
Daily 00:40 to 00:55 Daily EDGE IT RemoteApps unavailable whilst Microsoft Remote Desktop Service servers rebooted.
Weekly 04:45 to 05:30 Thursday Servers are updated and rebooted on a 4 week rotation, so different servers rebooted each week.
The outages in the last 30 days are as follows:
Type of Outage Period   Comment
Unscheduled 29/06/22
05:00 to 09:44
Wednesday Epitaph running slow but only for users on VM153TS terminal server. Enabled logons on standby VM154TS terminal server and Epitaph users logged off VM153TS. VM153TS being investigated.
Unscheduled 23/06/22
13:25 to 14:35
Thursday Epitaph still running slow but only for users on VM153TS terminal server. Enabled logons on standby VM154TS terminal server and Epitaph users logged off VM153TS. VM153TS being investigated.
Unscheduled 23/06/22
08:45 to 10:35
Thursday Epitaph running slow. SQL server suspected as being replaced during next 2 weeks. Epitaph users logged off between 10:00 and 10:30 and SQL server restarted.
Unscheduled 08/06/22
16:53 to 09:19
Wednesday Issue with Funeral Director portal bookings confirmation screen and email being sent
Unscheduled 23/05
00:20 to 09:37
Monday Issue with Finance update. Update redeployed.
Unscheduled 22/05
11:58 to 12:13
Sunday Epitaph unavailable whilst extraordinary SQL server maintenance completed.

 

We operate a traffic light system to indicate the status of our software as a service for AdvantEDGE and Epitaph:

Status Status Explanation
Normal Normal service
Warning Problematic but operational
Fault Service unavailable