Status

The current status of the software as a service is:

Service Component Status Comment
Data Centre Normal Currently EDGE data centre in Coventry.
Internet Connections Normal
Microsoft Remote Desktop Services Normal
Web portals and mobile apps Normal
AdvantEDGE software Normal
Epitaph software Normal
Type of Maintenance Period   Comment
Daily 01:00 to 06:00 Daily AdvantEDGE and Epitaph updates released. Users logged on will not receive updates.
Daily 00:40 to 00:55 Daily EDGE IT RemoteApps unavailable whilst Microsoft Remote Desktop Service servers rebooted.
Weekly 04:45 to 05:30 Thursday Servers are updated and rebooted on a 4 week rotation, so different servers rebooted each week.
The outages in the last 30 days are as follows:
Type of Outage Period   Comment
Unscheduled 28/11/22
08:43 to 09:36
Monday Reports of slowness and connections on VM154TS. Server rebooted
Unscheduled 21/11/22
09:08 to 09:55
Monday Reports of slowness when typing. Full service reboot to resolve the issue.
Unscheduled 28/10/22
05:00 to 09:25
Friday SQL Servers running slow. Epitaph running slow. Issue with monthly restart of new SQL server high availability group still under investigation
Unscheduled 20/10/22
04:40 to 07:00
Thursday Epitaph down. Clients unable to logon and no web bookings. Issue with monthly restart of new SQL server high availability group still under investigated.

 

We operate a traffic light system to indicate the status of our software as a service for AdvantEDGE and Epitaph:

Status Status Explanation
Normal Normal service
Warning Problematic but operational
Fault Service unavailable