The current status of the software as a service is:

Service Component Status Comment
Data Centre Normal Currently EDGE data centre in Coventry.
Internet Connections Normal
Microsoft Remote Desktop Services Normal
Outbound Email Service via SMTP2Go Normal
Web portals and mobile apps Normal
AdvantEDGE software Normal
Epitaph software Normal
Type of Maintenance Period   Comment
Daily 01:00 to 06:00 Daily AdvantEDGE and Epitaph updates released. Users logged on will not receive updates.
Daily 00:40 to 00:55 Daily EDGE IT RemoteApps unavailable whilst Microsoft Remote Desktop Service servers rebooted.
Weekly 04:45 to 05:30 Thursday Servers are updated and rebooted on a 4 week rotation, so different servers rebooted each week.
The outages in the last 30 days are as follows:
Type of Outage Period   Comment
Scheduled 23:10 to 23:25 16/03/23 Service down whilst primary host server restarted.
Unscheduled 00:53 to 09:32 12/03/23 Epitaph and AdvantEDGE Markets & Events unavailable after SQL database service did not resume after server maintenance completed at 00:53.
Unscheduled 07:44 to 08:08 02/03/23 Primary host server restarted due to a Microsoft update.
Scheduled 17:30 to 17:49 01/03/23 Two short disconnections during maintenance work on network switches in data centre.


We operate a traffic light system to indicate the status of our software as a service for AdvantEDGE and Epitaph:

Status Status Explanation
Normal Normal service
Warning Problematic but operational
Fault Service unavailable