Status

The current status of the software as a service is:

Service Component Status Comment
Data Centre Normal Currently EDGE data centre in Coventry.
Internet Connections Normal
Microsoft Remote Desktop Services Normal
Web portals and mobile apps Normal
AdvantEDGE software Normal
Epitaph software Normal
Type of Maintenance Period   Comment
Daily 01:00 to 06:00 Daily AdvantEDGE and Epitaph updates released. Users logged on will not receive updates.
Daily 00:40 to 00:55 Daily EDGE IT RemoteApps unavailable whilst Microsoft Remote Desktop Service servers rebooted.
Weekly 04:45 to 05:30 Thursday Servers are updated and rebooted on a 4 week rotation, so different servers rebooted each week.
The outages in the last 30 days are as follows:
Type of Outage Period   Comment
Unscheduled 23/05
00:20 to 09:37
Monday Issue with Finance update. Update redeployed.
Unscheduled 22/05
11:58 to 12:13
Sunday Epitaph unavailable whilst extraordinary SQL server maintenance completed.
Unscheduled 02/05
23:20 to 23:40
Monday
(UK bank holiday)
All servers restarted as a precautionary measure after network issue resolved at 20:00.
Unscheduled 02/05
11:16 to 20:00
Monday
(UK bank holiday)
Epitaph service operational but sluggish performance and benign SQL database timeout messages. Network issue identified and resolved in data centre.
Unscheduled 02/05
10:56 to 11:16
Monday
(UK bank holiday)
Epitaph service down whilst database server underwent maintenance.
Unscheduled 02/05
02:00 to 10:56
Monday
(UK bank holiday)
Epitaph service operational but very slow due to issue with disaster recovery backups.
Scheduled 30/04
13:15 to 15:15
Saturday Data centre shut down for maintenance of server cabinets as per notice on 26/04/22 of disruption between 12:00 and 17:00
Unscheduled 21/04
11:03 to 11:06
Thursday Temporary loss of internet connection
Scheduled 14/04
23:00 to 23:45
Wednesday Primary host server redeployed.
Scheduled 14/04
04:45 to 06:55
Thursday Monthly, scheduled restart of replica host server from 04:45 to 05:30 hung on shutdown until “forced shutdown” instructed.
Scheduled 12/04 23:00 to
14/04 23:00
Wednesday to Thursday RemoteApps on 2 terminal servers running on repaired primary host server.

65% of service provided by replica host server and 35% by repaired primary server.

Good performance for service.

Primary host server to be fully redeployed over bank holiday weekend.

Scheduled 11/04 23:00 to
12/04 23:00
Tuesday RemoteApps on 3 terminal servers running on 3 host servers.

Periods of slowness during peak periods.

Scheduled 10/04 20:00 to
11/04 23:00
Monday RemoteApps on 2 terminal servers running on 2 host servers.

Periods of slowness during peak periods.

Scheduled 09/04 01:30 to
12/04 23:00
Saturday to Tuesday Primary host server offline for manufacturer repairs.
Unscheduled 09/04
01:30 to 07:35
Saturday RemoteApps unavailable due to unexpected consequence of preparation for manufacturer repair on primary host server Saturday afternoon.

Portals 100% available.

Scheduled 05/04 12:20 to
09/04 01:30
Tuesday to Friday 65% of service provided by replica host server and 35% by primary server whilst primary server fault being investigated by manufacturer.

Good performance for service.

Unscheduled 05/04
07:30 to 12:20
Tuesday 07:00 fault investigated and service restored at 07:30 on replica server with 1 instead of 2 terminal servers.

Thereafter 3 periods of slow logons and performance for RemoteApps until 12:20 when service was shutdown and restarted with 2 terminal servers on 2 host servers.

Fault 05/04
03:00 to 07:30
Tuesday Primary host server fault.
Scheduled 27/03
20:00 to 20:25
Sunday 1st shut down and power off/on for primary host server since deployed 13 months ago.
Scheduled 19/03 23:15 to
20/03 24:00
Sunday Test Resilience Improvements, 24 hour test – planned failover from primary host server to replica host server.
Unscheduled 17/03
05:00 to 07:12
Thursday Maintenance restart issue
Scheduled 12/03 23:15 to
13/03 24:00
Sunday Resilience 24 hour test – planned failover from primary host server to replica host server.
Scheduled 11/03
23:00 to 24:00
Friday Data centre upgrade to Windows 2022
Unscheduled 04/03
22:00 to 22:30
Friday Service restarted due to Windows updates

 

We operate a traffic light system to indicate the status of our software as a service for AdvantEDGE and Epitaph:

Status Status Explanation
Normal Normal service
Warning Problematic but operational
Fault Service unavailable