The current status of the software as a service is:
Service Component | Status | Comment | |
Data Centre | Normal | ||
Internet Connections | Normal | ||
Microsoft Remote Desktop Services | Normal | ||
Outbound Email Service via SMTP2Go | Normal | ||
Web portals and mobile apps | Normal | ||
AdvantEDGE software | Normal | ||
Epitaph & Markets software | Normal | ||
Type of Maintenance | Period | Comment | |
Daily | 01:00 to 06:00 | Daily | AdvantEDGE and Epitaph updates released. Users logged on will not receive updates. |
Daily | 00:40 to 00:55 | Daily | EDGE IT RemoteApps unavailable whilst Microsoft Remote Desktop Service servers rebooted. |
Weekly | 04:45 to 05:30 | Thursday | Servers are updated and rebooted on a 4 week rotation, so different servers rebooted each week. |
The outages in the last 30 days are as follows: | |||
Type of Outage | Period | Comment | |
Not Scheduled | 05:30 – 09:28 | Thursday 18/07/24 | Slow logons reported on the RemoteApps service. Caused by an issue with our MFA server. Text Message alert added for engineers to pick this issue up quicker. |