Setup Microsoft RemoteApps
If you are using an Android or Apple device please email support@edgeITsystems.com for instructions.
On a Windows computer use the Microsoft Edge browser to do steps (A) Setup Enterprise Mode and (B) Sign in, and only do steps (C) to (F) if needed.
- (A) Setup Enterprise Mode
- (B) Sign in
- (C) Change Password
- (D) Create Favourite in Microsoft Edge – optional
- (E) Enable IE Mode for 30 days – whilst waiting for your IT to do Step (A)
- (F) Enable RDP ActiveX – fix narrow, tall column of red text on sign in page
Tip – you may find it easier to follow the instructions if you print this page before you start.
(A) Setup Enterprise Mode
This setup process will do the following, for everybody that uses this Windows computer:
– create a desktop icon called EDGE IT RemoteApps to sign in via the Microsoft Edge browser
– configure Microsoft Edge browser to open the Microsoft Remote Apps portal https://rdweb.edgehostedervices.com/rdweb in Enterprise mode
If you do not have administrator rights on this computer, ask your IT to do Step (A) Setup on this computer and whilst you are waiting for IT you can enable IE mode for 30 days by following Step (E) at the bottom of this page.
(1) Open this page in the Microsoft Edge browser and then do the following:
- click here to download the setup file called EDGE-IT-RemoteApps-icon.msi
- Downloads message will appear for EDGE-IT-RemoteApps-icon.msi in top right hand corner of the browser
- click … on the right of EDGE-IT-RemoteApps-icon.msi
- click Keep
- click Show more to display drop down list
- click Keep anyway
- click Open file below EDGE-IT-RemoteApps-icon.msi
- (If you do not have administrator permission you will be prompted to logon with an administrator account.)
(2) open Microsoft Edge browser
(3) click … in top right hand corner of Microsoft Edge
(4) click Settings and Default Browser
(5) change “Allow sites to be reloaded in Internet Explorer mode (IE mode)” to Allow
(6) if prompted click blue Restart button to restart Microsoft Edge
(7) click X to close the Settings tab
(8) browse to edge://compat/enterprise
(9) click Force Update (blue button) to activate Enterprise mode
(B) Sign in
(1) click here or double click the EDGE IT RemoteApps icon on your desktop
(2) click Allow at bottom of page if prompted to run the Microsoft ActiveX add-on for Remote Desktop Services Web Access
(3) if you see a narrow, tall column of red text and you cannot see the Sign In button, skip to step (F) below
(4) click EDGE MFA, sign in, setup MFA and then sign out
(5) click here or double click the EDGE IT RemoteApps icon on your desktop
(6) enter your username as hosted\username
(7) enter password
(8) click Sign in button
(9) click Yes to “Would you like to store your password to edgehostedservices.com?” as you are protected by EDGE MFA
(C) Change Password
– click EDGE MFA, sign in, change your password and then sign out
– to remove your saved username and password from this computer:
- press Windows key on keyboard
- type cred
- select Credential Manager
- click Web Credentials
- click V on right hand side next to your hosted\username account
- click Remove
- close Credential Manager
– sign in by following Step (B) and click Yes when prompted to save your username and new password
(D) Create Favourite in Microsoft Edge
To create a favourite in Microsoft Edge for EDGE IT RemoteApps, do the following:
– open Microsoft Edge browser
– click https://rdweb.edgehostedservices.com/rdweb
– click star “Favourites” icon on Edge toolbar
– click star+ “Add this page to favourites” icon
– enter: EDGE IT RemoteApps
(E) Enable IE Mode for 30 days
Whilst you are waiting for your IT to complete Step (A) you can setup IE mode for 30 days at a time as follows:
(1) open Microsoft Edge browser and browse to https://rdweb.edgehostedservices.com/rdweb
(2) click … in top right hand corner of Microsoft Edge
(3) click Settings and Default Browser
(4) change Allow sites to be reloaded in Internet Explorer mode (IE mode) to Allow
(5) if prompted click blue Restart button to restart Microsoft Edge
(6) click X to close the Settings tab
(7) click … in top right hand corner and click Reload in Internet Explorer mode
(8) when prompted on left hand side, click Open this page in Internet Explorer mode next time and click Done
(9) sign in by following Step (B)
Until Step (A) is completed, 30 day access will display a warning with a blue button at the top of the page that you’re in Internet Explorer mode.
(F) Enable RDP ActiveX
If the sign in page displays a narrow, tall column of red text and you cannot see the Sign In button or the Allow button at the bottom of the page then do the following, otherwise return to step (B) to sign in:
(1) Open Microsoft Edge browser and click … in top right hand corner
(2) click Settings and Default Browser
(3) click Internet options and click Programs tab
(4) click Manage add-ons button
(5) right click MsRdpClientShell Class
(6) click Enable, click Close button and click OK
(7) click or browse to https://rdweb.edgehostedservices.com/rdweb
(8) press F5 key to refresh web page
(9) click Allow at bottom of page if prompted to run the Microsoft ActiveX add-on for Remote Desktop Services Web Access
If the Sign in button is displayed return to step (B) otherwise ask your IT to do steps (A), (F) and (B) on your computer.