The current status of the software as a service is:
Service Component | Status | Comment | |
Data Centre | Normal | ||
Internet Connections | Normal | ||
Microsoft Remote Desktop Services | Normal | ||
Outbound Email Service via SMTP2Go | Normal | ||
Web portals and mobile apps | Normal | ||
AdvantEDGE software | Normal | ||
Epitaph & Markets software | Normal | ||
Type of Maintenance | Period | Comment | |
Daily | 01:00 to 06:00 | Daily | AdvantEDGE and Epitaph updates released. Users logged on will not receive updates. |
Daily | 00:40 to 00:55 | Daily | EDGE IT RemoteApps unavailable whilst Microsoft Remote Desktop Service servers rebooted. |
Weekly | 04:45 to 05:30 | Thursday | Servers are updated and rebooted on a 4 week rotation, so different servers rebooted each week. |
The outages in the last 30 days are as follows: | |||
Type of Outage | Period | Comment | |
Not Scheduled | 08:32 – 08:34 | Friday 07/06/24 | SQL database servers restarted to resolve performance issue, so Epitaph & Markets users unable to save changes for 2 minutes. |
Not Scheduled | 18:00 – 20:15 | Tuesday 21/05/24 | RemoteApps, AdvantEDGE, Epitaph & Markets down whilst MFA troubleshooting. |
Scheduled | 17:30 – 18:00 | Tuesday 21/05/24 | RemoteApps, AdvantEDGE, Epitaph & Markets down whilst MFA configuration changed. |
Not Scheduled | 15:30 – 16:15 | Tuesday 21/05/24 | RemoteApps, AdvantEDGE, Epitaph & Markets down due to MFA issue. |