The current status of the software as a service is:
| Service Component | Status | Comment | |
| Data Centre | Normal | ||
| Internet Connections | Normal | ||
| Microsoft Remote Desktop Services | Normal | ||
| Outbound Email Service via SMTP2Go | Normal | ||
| Web portals and mobile apps | Normal | ||
| AdvantEDGE software | Normal | ||
| Epitaph & Markets software | Normal | ||
| Type of Maintenance | Period | Comment | |
| Daily | 01:00 to 06:00 | Daily | AdvantEDGE and Epitaph updates released. Users logged on will not receive updates. |
| Daily | 00:40 to 00:55 | Daily | EDGE IT RemoteApps unavailable whilst Microsoft Remote Desktop Service servers rebooted. |
| Weekly | 04:45 to 05:30 | Thursday | Servers are updated and rebooted on a 4 week rotation, so different servers rebooted each week. |
| The outages in the last 30 days are as follows: | |||
| Type of Outage | Period | Comment | |
| Unscheduled | 15:00 – 15:30 | Wednesday 13/11/24 | Dual internet connection down to data centre. 17:13 confirmation from internet provider that faulty equipment replaced. |
| Unscheduled | 15:40 – 16:11 | Wednesday 13/11/24 | Dual internet connection down to data centre. |
| Unscheduled | 16:30 – 16:50 | Wednesday 09/10/24 | Service down due to unexpected restart of primary host server. |
| Unscheduled | 12:25 – 15:07 | Monday 30/09/24 | RemoteApps Service down for new logins. Issue was with the SSL cert on MFA |
| Unscheduled | 05:00 – 08:10 | Thursday 29/08/24 | Epitaph and Markets & Events unavailable due to an issue after the scheduled, monthly server maintenance. |
| Scheduled | 22:30 – 23:00 | Wednesday 28/08/24 | Occassional lag when typing. Data centre unavailable whilst communication equipment shut down, inspected and restarted. |
| Scheduled | 23:00 – 23:15 | Tuesday 27/08/24 | Occassional lag when typing. Service unavailable whilst primary host server restarted. |
