The current status of the software as a service is:
| Service Component | Status | Comment | |
| Data Centre | Normal | ||
| Internet Connections | Normal | ||
| EDGE Apps | Normal | Quick login – click here, select HTML5 and click Login | |
| EDGE IT RemoteApps | Warning | 01/04/2026 @ 09:18 – Log-on issue detected on one terminal server impacting log-ins to EDGE RemoteApps | |
| Outbound Email Service via SMTP2Go | Normal | ||
| Web portals and mobile apps | Normal | ||
| AdvantEDGE software | Normal | ||
| Epitaph & Markets software | Normal | ||
| Type of Maintenance | Period | Comment | |
| Daily | 01:00 to 06:00 | Daily | AdvantEDGE and Epitaph updates released. Users logged on will not receive updates. |
| Daily | 00:40 to 00:55 | Daily | EDGE IT RemoteApps unavailable whilst Microsoft Remote Desktop Service servers rebooted. |
| Weekly | 04:45 to 05:30 | Thursday | Servers are updated and rebooted on a 4 week rotation, so different servers rebooted each week. |
| The outages in the last 30 days are as follows: | |||
| Type of Outage | Period | Comment | |
| Unscheduled | 07:20 – Ongoing | Wednesday 01/04/26 | Log-on issue detected on one terminal server impacting log-ins to EDGE RemoteApps |
| Unscheduled | 23:20 – 23:35 | Wednesday 25/02/26 | EDGE Apps and EDGE IT RemoteApps down whilst essential file server maintenance performed. |
| Unscheduled | 00:30 – 07:40 | Saturday 24/01/26 | Primary host server issue caused by configuration change on 23/01/26. |
| Scheduled | 06:00 – 07:10 | Friday 23/01/26 | Data centre maintenance. |
| Scheduled | 22:00 – 22:15 | Tuesday 13/01/26 | Service restarted. |
| Unscheduled | 14:15PM – 15:35PM | Friday 28/11/25 | SQL database issue regarding access to Epitaph and Markets. |
| Unscheduled | 00:00-09:42 | Thursday 27/11/25 | HeritEDGE mapping – clicking grave did not display details until CTRL and F5 pressed together to refresh the browser cache. Issue due to map updates by Pear Technology. |
| Scheduled | 00:15 – 01:15 | Saturday 22/11/25 | Service unavailable due to data centre maintenance. |
| Unscheduled | 00:00-09:42 | Wednesday 17/11 – Thursday 18/11/25 | HeritEDGE mapping – map not displayed until CTRL and F5 pressed together to refresh the browser cache. Issue due to map updates by Pear Technology. |
| Unscheduled | 12:30pm – 14:30PM | Tuesday 18/11/25 | External Cloudflare outage impacting HeritEDGE maps. |
| Unscheduled | Sunday 01:00 to Monday 09:45 | Sunday 09/11 to Monday 10/11 | RemoteApps – if 7 day MFA renewal due, unable to login with “MFA not configured” message. |
| Scheduled | 13:37 + 14:35 | Saturday 08/11/25 | Web server SFTP upgrade – 35 second service restart. |
| Scheduled | 19:00 – 23:59 | Thursday 06/11/25 | Web server SFTP upgrade – periodic 35 second service restarts. |
| Unscheduled | 14:30PM – 15:08PM | Thursday 03/07/25 | Outage reported on our data centre due to internet coming into the building, resolved as of 15:08PM. |
| Unscheduled | 20:45 – 21:45 | Thursday 05/06/25 | Data centre restarted as scheduled out of hours restart failed. |