Council & Small Business IT Support
EDGE IT Support takes the weight off your shoulders and provides your council or business with peace of mind. With over 30 years supporting small businesses and councils, with their IT needs, we have developed a strong reputation for providing a friendly and ethical IT support service that is bespoke and cost-effective.
EDGE IT Systems provides IT solutions and an integrated support service that successfully caters for an array of IT business & council related issues across the UK. Our infrastructure enables us to work both remotely and on-site and we have a team of experienced IT engineers, ready to share their expert knowledge with you, keep you working smoothly and provide recommendations for products that will enable you streamline your work, keep your data secure and save time and money
For more information on our IT Support packages, click here to download a copy of IT support brochure.
Technical Support
Our IT support allows unlimited access to our technical support Help Desk for software and diagnostic advice.
We provide pre-booked, on-site support with our IT technicians, however, often find most IT issues, are software related and can be resolved through either, online remote access or guidance via telephone.
Remote technical support is where our IT engineers provide on-line technical support by controlling your system remotely. This can also be used to provide diagnostic support and troubleshoot IT problems in real time. It is an effective and efficient method and designed to be fully secure, whereby our support team will only have access to your systems on your approval, whilst you can see the work they complete on your computer.
Requests for IT support can be raised via phone, email or through our 24/7 online help desk, (EDITH). We have quick response rates to support tickets raised, with a maximum wait time of four hours within normal office hours. and if subsequent action is required, this will be arranged by mutual agreement.
EDITH our online help desk gives you complete transparency, enabling you to:
Cost-Effective Support Packages
We offer a range of support packages, created to suit a variety of requirements and budgets. If you would like to discuss our packages in more detail or for guidance on which package would be most suitable for your council or business, a member of the team would be happy to help via 02476 667 337, info@edgeITsystems.com or our contact us page.
Gold IT Support Package
- Fixed annual or monthly cost
- Priority service
- Remote support with on site options
- Monitoring software and antivirus included
- Daily safety checks & hardware performance monitoring
- Defined service levels
Silver IT Support Package
- Pre-paid time available to be purchased in 10 hour blocks
- Usable for remote or on site support
- Daily safety checks & hardware performance monitoring
- Priority given over ad hoc support
- Low on site rate
Bronze IT Support Package
- Remote or on site support
- Ad Hoc and payable per hour
