Council & Small Business IT Support 

EDGE IT Support takes the weight off your shoulders and provides your council or business with peace of mind. With over 30 years supporting small businesses and councils, with their IT needs, we have developed a strong reputation for providing a friendly and ethical IT support service that is bespoke and cost-effective.

EDGE IT Systems provides IT solutions and an integrated support service that successfully caters for an array of IT business & council related issues across the UK. Our infrastructure enables us to work both remotely and on-site and we have a team of experienced IT engineers, ready to share their expert knowledge with you, keep you working smoothly and provide recommendations for products that will enable you streamline your work, keep your data secure and save time and money

For more information on our IT Support packages, click here to download a copy of IT support brochure.

NEW IT Support Packages

Protect. Support. Succeed.

Keep your council or business secure, supported, and stress-free with our new EDGE IT Support Packages.
Whether you’re a small council team or a growing organisation, our tailored packages give you the confidence that your systems are protected and your technology is running smoothly — so you can focus on what really matters.

Essentials Package

Reliable IT support for small teams and councils.
Our Essentials Package provides core IT protection and responsive support designed to keep your business running efficiently. Enjoy peace of mind with continuous system monitoring, advanced threat detection, and unlimited IT assistance.

Includes:

  • Antivirus protection against viruses and harmful programs

  • 24/7 system monitoring to detect and resolve issues

  • Endpoint Detection & Response (EDR) for advanced security

  • Unlimited IT support — contact us anytime

  • 8-hour guaranteed response time

  • Printer and network support for everyday tech frustrations

From £20 per device/month (minimum 12-month term)

Complete Package

The ultimate IT and cybersecurity solution.
For teams looking for the highest level of protection and long-term IT resilience, our Complete Package offers all Essentials features plus advanced cybersecurity tools and proactive monitoring.

Includes everything in Essentials, plus:

  • Managed Detection & Response (MDR) — experts monitoring your systems 24/7

  • Security Operations (SecOps) team for constant cyber threat protection

  • Cybersecurity training and simulated phishing exercises

  • Quarterly IT audits to identify and fix risks

  • Email and dark web monitoring for additional protection

  • 4-hour guaranteed response time

£30 per device/month (minimum 12-month term)

Why Choose EDGE IT?

  • Advanced Security: Industry-leading tools and monitoring to keep your systems safe.

  • 24/7 Monitoring: Our team is always watching for potential issues or threats.

  • Unlimited Support: Fast, reliable assistance whenever you need it.

  • Certified & Trusted: Cyber Essentials certified and committed to carbon neutrality.

Technical Support

Our IT support allows unlimited access to our technical support Help Desk for software and diagnostic advice.

We provide pre-booked, on-site support with our IT technicians, however, often find most IT issues, are software related and can be resolved through either, online remote access or guidance via telephone. 

Remote technical support is where our IT engineers provide on-line technical support by controlling your system remotely. This can also be used to provide diagnostic support and troubleshoot IT problems in real time. It is an effective and efficient method and designed to be fully secure, whereby our support team will only have access to your systems on your approval, whilst you can see the work they complete on your computer. 

Requests for IT support can be raised via phone, email or through our 24/7 online help desk, (EDITH). We have quick response rates to support tickets raised, ensuring minimum downtime for our customers.

EDITH our online help desk gives you complete transparency, enabling you to:

Get In Touch

If you would like to discuss our packages in more detail or for guidance on which package would be most suitable for your council or business, a member of the team would be happy to help via:
📞 02476 667 337
📧 info@edgeITsystems.com
🌐 Contact Us

 

    Get in touch

    Have a question? Use the enquiry form below to get in contact with Edge IT & one of our team will aim to assist you: